Returns and Refunds
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase and the performance of the detailing supplies purchased through Marine Nano Shop. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Marine Nano Shop will accept product returns and provide you with an exchange voucher, refund or repair where:
- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present your Marine Nano Shop tax invoice as proof of purchase.
Marine Nano Shop may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Marine Nano Shop reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for warrantable repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Marine Nano Shop reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
- Your original Marine Nano Shop tax invoice is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Gift cards are not redeemable for cash
- Marine Nano Shop is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim
How to return a product ordered on Marine Nano Shop Online
Products ordered at Marine Nano Shop Online can be returned to
Marine Nano Shop
49 Griffiths Rd
Lambton NSW 2299
Contact our customer service team prior to making a return Ph 0249067776. You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For exchange of incorrectly ordered goods, delivery fee is non-refundable. For items purchased online Marine Nano Shop’s online customer service team canl arrange a carrier pick up of the goods form an address attended during business hours. Charges for pick up and return may apply.